FAQ General | Miles Automobiles

Which areas do you provide your services?

We provide services in all areas of Qatar. However, our free pick and drop services are currently limited to 30 kms circle from Doha.

For any other areas we use Towing Services which shall be chargeable.

Do I need to pay in advance?

Not always. The type of payment depends on the type of services requested by the customer. The SERVICE Team will notify the customer after detailed inspection of the vehicle with a Job Estimate and the type of payment required.

Corporate Customers shall have payment terms based on agreements.

However, you will be required to pay in full prior to delivery or handover of the Vehicle after services.

How soon can you get my vehicle back?

For routine services, maintenances we aim to hand over the vehicle the same day. While the schedule depends on many underlying factors as in pick up time, customer approvals or any other unforeseen circumstances we also ensure that the customer is well informed to plan their activities.

For corrective maintenance works, the delivery schedule will be communicated to the customer only after the Inspection has been completed. Our service tracking system enables us to easily identify any delays with any of our partnered vendors.

Throughout the process we ensure that the customer is well aware of the expected date and time of completion.

Do I get access to my vehicle service history?

Yes. Once logged into your dashboard, you can view all your vehicle service history, the payments done and the job cards related to each of the services done in the past.

Is Miles a Fleet Management platform?

No. Even though we provide the dashboard to store all the vehicle information and their service history, we do not consider the platform as a Fleet management platform.

Miles portal is cloud based platform that is an extension of the Technical Consultancy & Service Assistance service that we provide to all vehicle owners. Miles platform allows you to track all the services carried out through Miles in one central location. You can also use the platform to book a service within few clicks.

Is it safe to pay using Credit Card on Miles website?

Yes. We use one of the reputed Payment Gateway service provided in Qatar. All your credit card information and payment processing happens on the Payment Gateway platform. Miles do not collect or store any credit card details directly on our website.

For payments, we redirect to the Payment Gateway provider's website. Once payment is completed, the acknowledgement is shared back to Miles, which is stored under your account for future verification.

Which vehicle brands does Miles Automobiles support?

We endorse a wide range of major vehicle brands and have established partnerships with numerous garages and vendors throughout Qatar, each specializing in various types of vehicles and services. Our service team consists of industry experts who can direct you to the optimal location for top-notch services.

Additionally, we have collaborations with international suppliers to assist in case of market-related challenges concerning parts availability.

What happens if an accident happens when the vehicle is with Miles?

Miles will take the full responsibility and get the vehicle repaired. We will follow the standard procedure and use the vehicle insurance to get the repairs done.

In case the insurance is only third party coverage, the cost for repairing your vehicle will be the responsibility of Miles.

How do you guarantee the safety of my vehicle in the Garage?

Our service team are professionally trained to ensure all required quality checks while the vehicle is handed over to us or to any of our partnered garages. We ensure that all the mandatory safety, cleanliness & quality control measures are adopted in our partnered garages.

We ensure that a thorough inspection is carried out by the partnered Garages under our supervision to identify any damages. We ensure that any damages found before or during the services are recorded and informed to the Customer throughout the time of possession of the vehicle.

We ensure that all the standards are followed to keep your vehicle clean during the service is done.

Does Miles give warranty on the Services?

Based on the type of service, we provide 6 months to 1 year warranty, that will be mentioned in the invoices shared. We do not provide warranty on parts.

Can I service my vehicle through Miles even if warranty is still valid?

Yes. Please do note that Miles do not partner with dealers and your vehicle will be serviced from other garages. In this case, there is a possibility that your warranty will be void. It is recommended to check this before you book a service through Miles.

Who is responsible for Fines when the vehicle is in transit with Miles?

Miles will be responsible for all the fines, from the time the vehicle is handed over to Miles team or the garage assigned by Miles, till the vehicle is collected back. These fines will be paid by Miles after verification of the date and time.

How can I get my Job Card for the Services?

You can get the job card from your dashboard once you log in. Under the services menu, click on Service History and select the service you want to view the Job Card.

For ongoing services, please note that the update is done on regular basis and hence you may not see some of the latest updates online. Our team will ensure all the details related to the service is updated before the Job Card is closed.

I have done the payment, but the service booking is not completed.

This may happen in various scenarios - you have closed your browser, or lost your internet connectivity before the payment details are updated back from the Payment Gateway provider, or when there is a mismatch in information exchange between the platforms. You do not worry as your payments are safe with us.

In such scenarios, we request you to contact us with the details and our team will rectify and make the bookings from the backend platform directly. We will be also verifying with the bank to ensure your payment was successful.

How are Garages selected?

Our garage vetting process includes many factors as in Safety, Quality, Facilities, Specialities. We inspect the garage facilities and understand their capacity to handle different type of works and vehicles.

We follow a standard Checklist process to understand the quality of works that can be provided by each of our partnered garages. While the process emphasises on technical capabilities & available resources, we also ensure they provide a competitive pricing in line with the market requirements.

Do you use Genuine parts?

Miles always uses Genuine parts for all services and are sourced from trusted and relaibale partner vendors in the region. We ensure sufficient quality measures to ensure that all our Vendors provide us with the products as per the standards.

Customer has the right to select Aftermarket parts but we ensure that customer is made aware about the consequences relevant to the product selection and expected lifespan.

I cannot find my vehicle make and model in the list

Miles regularly update the list of vehicles. If you are not able to find the specific make or model, please do write to us and we will try to add them in the list as soon as possible, once we identify the right partner to service these type of vehicles.

I have done payment twice by mistake. What to do?

In case you have done payment twice for the same service booking, do contact us and provide the transaction details along with the Service booking number. Our team will verify and refund your money back to your credit card or add as credit note to your account, based on your convenience.

Please note that, during refund, if there is any charges from the bank, Miles will not be responsible for such charges. Miles do not take any additional charges in such situations.

Do you provide pickup and delivery?

We do provide the pickup and delivery service for non-corporate customers. This service is based on the type of service as well as the location.

FAQ- General